james.carson
Hello WatchGuard Community users,
If you need personal or confidential support, please create a case by clicking the support center link on the top right of this page, and creating an online technical support case.
I am unable to provide support via PMs in the forums.
Thank you,
-James Carson
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Re: AuthPoint Data Access Options
@kaitn I'd suggest opening a support ticket (click support center, and create a case) -- There should be an option for API somewhere in the product drop down. The support team can help see if we can … (View Post)1 -
Re: Unable to contact the WatchGuard software update server.
Hi @WayneS The firebox uses DNS to determine what server to connect to. I'd suggest checking that your DNS servers are populated in Network -> WINS/DNS. If your issue persists, consider opening a … (View Post)2 -
Re: Help Identifying Error Code
Hi @kaitn 206.035.005 is referring to '[DEVICE] Invalid payload' -- so the QR code either isn't being read correctly by the camera, or there's something wrong with the QR code. Can you please try era… (View Post)1 -
Re: Management of a firecluster via the Web GUI
Most firecluster related things can be managed via WebUI, but the initial set-up must be done via WSM. You can find an article with the limitations here: https://www.watchguard.com/help/docs/help-cen… (View Post)1 -
Re: SSLVPN Timeout Box
Hi @Sinbomb The SSLVPN doesn't ask for the 2nd factor on a renegotiation -- the only way this will work with the current client is to disconnect/reconnect. In the advanced tab of your SSLVPN, change … (View Post)1