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Edit: I didn't see this originally, but at the second occasion it seems the user had been locked out.
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Twice over two weeks a user has had the same problem. After the first time, the password was reset. Now after the second time, the user has been switched to using AD authentication instead. This is on a new M390 with Fireware v12.10.2. On M370 with v12.10.1, this never happened. In addition, occasionally when losing…