Comments
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Dear, Thanks, it's now escalated to another team I suppose, I've appointment tomorrow morning for further troubleshooting. Hopefully this will ever be resolved :)
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Thanks, case 02006282. The engineer didn't reply for almost 5 working days. If there's no reply within acceptable time, I'll escalate this case via our local vendor. Thanks.
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My case has been escalated previous week by first line engineer. Since monday I've sent them all the logs, but since monday no response anymore. How can I escalate the case further? Or is it normal to don't get a reply for a week? Tnx.