SupportGuy

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  • Hi James, I just wanted to update this post with the cause of the problem. We found that the optional component VPN Credential Provider had been installed. No credentials had been provided for it, so it looks like when it was attempting to create a VPN tunnel before login, it was failing and resulting in a black screen…
    in WatchGuard Mobile VPN Client is causing Windows to hang Comment by SupportGuy September 2020
  • Hi James, Thank you for your response. We're going to try a re-install again to see if it was just a one off but I will check for the OpenVPN adaptors at the same time. If that doesn't resolve the issue, then we'll log a ticket with support. Thanks for your help with this
    in WatchGuard Mobile VPN Client is causing Windows to hang Comment by SupportGuy September 2020