KDWhite
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As an update, I had the ISP on standby to reboot their hardware remotely. Turns out they didn't need to as they reported no issues (aside from the 5 seconds it took to move the cables). Thanks for your help again.
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Thanks Bruce, is it my imagination - or have you been on this board forever? I think I asked a question back in 2011 and you were the first to respond.