Juan_Nakasone

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  • Hello, The PureVPN application is likely being blocked due to a false positive detection. I recommend opening a support case so that the false positive can be investigated and corrected. You may open a support case by using the 'Report a problem' link in the AD360 console. The link will also retrieve a PSInfo file from the…
    in PureVPN Pup Comment by Juan_Nakasone June 2022
  • Hello, There is an open enhancement request to allow modem failover for managed BOVPN tunnels. The request is being tracked as FBX-4140. Sincerely, Juan Nakasone | Technical Support WatchGuard Technologies, Inc. | www.watchguard.com
    in Modem failover for managed BOVPN Comment by Juan_Nakasone July 2019
  • Hello Brian, SNMP monitoring of SD-WAN metrics is being worked on through an open enhancement request. The enhancement is being tracked as FBX-13480. Sincerely, Juan Nakasone | Technical Support WatchGuard Technologies, Inc. | www.watchguard.com
    in Make SDWAN Metrics available via SNMP OID's Comment by Juan_Nakasone July 2019
  • Hello Brian, An enhancement request is open to allow the ability to select the default authentication server for WSM. The enhancement is being tracked as FBX-9050. Sincerely, Juan Nakasone | Technical Support WatchGuard Technologies, Inc. | www.watchguard.com
    in WSM - Set Default Authentication Server Comment by Juan_Nakasone July 2019
  • Hello Bruce, A feature enhancement request has been logged to expand the display list so that all entries are visible without scrolling. The request is being tracked as FBX-16670. Sincerely, Juan Nakasone | Support Engineer WatchGuard Technologies, Inc. | www.watchguard.com
    in Policy Manager - Display list too short Comment by Juan_Nakasone May 2019
  • Hello Stuart, I'm not sure if this is exactly what you were looking for, but the Fireware documentation describes the procedure to migrate a configuration to a new Firebox. https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/basicadmin/config_file_use_new_model_wsm.html Sincerely, Juan Nakasone |…
    in Project plan or checklist for upgrades Comment by Juan_Nakasone May 2019
  • Hello keithwhare, Multi-WAN support for IPv6 is being worked on as an enhancement request. The request is being tracked as FBX-3998. Sincerely, Juan Nakasone | Support Engineer WatchGuard Technologies, Inc. | www.watchguard.com
    in Need IPv6 addresses on multiple external interfaces Comment by Juan_Nakasone May 2019
  • Hello LBehm, The certificate used for the services hosted on the Firebox (like the WebUI or the SSL VPN login page) is the Firebox web server certificate. By default the Firebox uses a self-signed certificate for its web server certificate. If a certificate for a public domain name is required, the certificate may be…
    in Custom Certificates Comment by Juan_Nakasone May 2019
  • Hello Bruce, The WebUI has graphs for Link Monitor and SD-WAN statistics. There are graphs for Loss, Latency, and Jitter and the graphs may be seen in the Dashboard -> Interfaces -> SD-WAN page. Please refer to the following documentation page for information on the interface graphs:…
    in Link Monitor - Were Can We See The Stats Comment by Juan_Nakasone May 2019
  • Hello Chip, What you are looking for is a default-route VPN. The remote T15 would need a tunnel route from its local network to 0.0.0.0/0 and the central M270 would need a tunnel route from 0.0.0.0/0 to the T15 internal network. Instructions on how to setup a default-route VPN are provided in the following Fireware Help…
    in Configure BOVPN Remote to utilize BOVPN Host Gateway for all Internet Traffic Comment by Juan_Nakasone May 2019
  • Hello, The Subscription Services menu can be found in the navigation bar on the left hand side of the WebUI. Click on Subscription Services to expand the menu and view Application Control. Please make sure that your Firebox has a valid Application Control subscription if you wish to use the feature. Sincerely, Juan…
    in how to limit itunes to 3Mbps traffic max ? Comment by Juan_Nakasone May 2019
  • Hello, It should be possible to limit the bandwidth for iTunes by using application control with traffic management. First create a traffic management action with a maximum bandwidth of 3 Mbps, then create an application control rule for iTunes and select the traffic management action within the rule. Finally, apply the…
    in how to limit itunes to 3Mbps traffic max ? Comment by Juan_Nakasone May 2019
  • Hi Craig, I've been working with you on your support case. I've provided an update in the case with an explanation of the tracert behavior that has been observed with version 12.4. The tracert will complete if the ping policy to the Firebox does not have SD-WAN enabled, but I am also researching other solutions and will be…
    in SD-WAN routing behavior in 12.4? Comment by Juan_Nakasone April 2019
  • Hello, One way to configure your T30 would be to use separate interfaces for the trusted and guest networks. The AP would then be connected directly to the guest network interface. For example: eth0 External eth1 Trusted 192.168.1.x eth2 Optional 10.0.1.x The Fireware Help document also has an example of how to deploy an…
    in Setup Suggestions Comment by Juan_Nakasone April 2019
  • Hello Preston, Thank you for reporting this behavior. I have confirmed that it is a bug in the CLI, and the defect is being tracked as FBX-16050. The policy-type command is used to create a new custom policy type, but if you only need to create a Ping policy you may use the built-in Ping policy type. That policy type…
    in How do I create Ping (ICMP 8 255) via CLI policy-type Comment by Juan_Nakasone March 2019