Comments
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A restart of the firebox fixed this for me. Thank all!
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Any way to start and stop the GAV process via command line that you know of? I am really trying to avoid a restart of the firebox.
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We never found a definitive source cause across the board but in every single case it ended up being something on the users end interrupting their network which resulted in this message. In one case we found an entry in the windows system event log that was showing the users network adapter driver was issuing a reset for…
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Thank you. A support ticket has been created.
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Yes, that works for me. Thank you James!
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The second log above repeatedly shows "PushResultService - Polling for Push Response -" And then the last line is the "Authentication successful " Doesnt this indicate that the push notification was received back?
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But if they are getting the push notification that tells me their network connection is working.
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Thank you @James_Carson . That was the issue.
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@James_Carson that must exactly be the problem The live security subscription expired a little more than 30 days ago. We are in the process of replacing this device now. I spoke with support and they mentioned that only the subscription services would be impacted by an expiring subscription and did not mention that I would…
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Thank you both. I was unaware that the mobile VPN SSL client used the OpenVPN standard. That is good info. I really just wanted to rule out an issue with my Firebox VPN services. This sounds like an issue on the client side and we will focus on that for now. Thank you!
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Thank you James. We are using FQDN in the rule but the IP addresses are still being blocked. Our DNS on the firewall points to our internal DNS servers.
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Done. Thanks again.
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Thank you Bruce.
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Makes sense. Thank you.
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Still not sure what happened here but I tore down the VM install and ran through the instructions again. The VM is now online . I must admit when I initially provisioned the VM I only gave it 1 virtual CPU and 2048 Memory. The install guide calls for 2 virtual CPUs and 4096 of memory. Maybe it was a resource issue? All…
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@Ricardo_Arroyo Thank you. How can I lookup an IP address for reputation with the new vendor?
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Was this new vendor added 4/1/19? That is when I started noticing a larger spike in Botnet detection coming from destination IP addresses which has never happened before.