Comments
-
El acceso de los usuarios de soporte se da de forma general para un cliente y todos sus productos, no se puede hacer discernimiento sobre a que productos puede dar soporte o no. Pero puedes presentarlo como sugerencia, en la parte superior derecha de la consola de endpoint de la WG cloud, tienes un botón para enviar…
-
Hello, Eagsyn. Is this for a reason in particular? Becasuse devices are continuously communicating with the online servers for various reasons. here you can check what are those timely comunications and why are they uploading/downloading info from the cloud: RegisterPerformMandatory (Backend server registry): Every hour…
-
Hello Travis TDR has been discontinued, yes. And EPDR has got the EDR module (Called Advanced Protection on the online console) on it, so you are very well protected, if I can say so. David
-
PM sent. Please check your PM inbox Have a lovely day, David
-
Hello Mermet Our recommendation would be to change to EPDR which does have the new EDR integrated in a more interactive form, as in the Advanced Protection module, so you can have all the benefits in one single product. But best to know your needs is to contact our commercial department to discuss needs and offers…
-
Keep us informed, let us know if this solved your issue! ;)
-
Hi, SMSytems But you do not want to exclude the extensions, but the filename: wgua_critical_file All the files on the folders start with the same name: https://wgt-my.sharepoint.com/:i:/g/personal/david_carro_watchguard_com/EYY9qtsEARdDg5CBTnK22NIBNAxcTkjwg9V0cO5lB2Mc1Q So just exclude the common name in all of them, and…
-
I have just send a PM to you, let me know if you do have any further issues. David
-
No It cannot be changed, but OneDrive can be setup so this files will not be sync with the cloud: OneDrive for Business: You can configure exceptions using group policies. https://docs.microsoft.com/en-us/onedrive/use-group-policy This would be the particular group policy item to configure: Exclude specific kinds of files…
-
Hi, markhudy When a user opens a session on a TS, the profile folders for that session are stored on the TS. So, if you have access to the TS itself, install the product on the TS device, and all files created on it will be protected. In other words: if you install the protection on the TS device, all session files created…
-
Hello, RadleaTom, If decoy files is disabled and you do still have the wgua_critical files folders, you can delete them, yes. David
-
hello, @SMSystems Access the online console for this client. Access the tab "Settings" Select "Workstations and Servers" on the left hand side. Now select the profiles affected by this blockage. Expand the General option. There you can exclude from analysis the file for opening the PUREVPN app. Much better if you do…
-
Hello, @davide_evomatic Please try this before opening the case: First, update the OS through windows updates. then check the local root certs on the machine and add/update them: Download and extract the contents for the file CertCheck.zip https://www.pandasecurity.com/resources/tools/certcheck.zip Password is panda (all…
-
Hi, @kcarpenter. Normally this tmp file is created by us in order to generate a contextual detection. It is called a dummy file to make the AV detect something through ourselves. (hope that makes sense) Probably it is some call for an unwanted and "un-liked" procedure, and we are stopping the call. As @"james.carson" says…
-
Sorry fo the size of the screenshot. But it is good to get feedback from you, as next time, It will be of a correct size. Cheers!