BrianL

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  • As long as the logon app has been able to communicate with the cloud in the past, it will know the valid users even if communication to the cloud is lost. The user has a couple options for authentication that can work when they are offline, OTP and QR code. These options must be enabled for the logon app in the Authpoint…
    in How do users login to the Logon App if they don't have an internet connection? Comment by BrianL October 2018
  • Users who do not have their token can work with their Authpoint administrator to enable a Forgot Token mode for their account, which will allow them to login for a period of time without the second factor. The administrator will need to deploy the IdP portal in Authpoint to allow the user to activate the Forgot Token mode.…
    in What do I do if a user is unable to access their token? Comment by BrianL October 2018
  • All of the logs can be found under C:\Program Files x86)\WatchGuard\ Authpoint Gateway\logs\ will show you info about the connection to the cloud. Authpoint RADIUS\logs\ contains more detailed logs about RADIUS authentication. Authpoint LDAP Sync\logs\ contains more detailed logs about the LDAP sync and LDAP…
    in Where can I find the log files for the Authpoint gateway? Comment by BrianL October 2018