BarryG

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BarryG
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  • We have been testing out a CSP release patch for this issue and can confirm WG have fixed the issue of high RAM usage, High CPU pinning, and kernel crashing causing failovers. As well, Access Portal users connections are now being released as expect…
  • And I'm still seeing now infrequent maxing of CPU cycles by the process as well as Kernel and UserSpace crash logs. @James_Carson I'll reopen my ticket on the subject so I can get updates.
  • Perfect - what I was looking for. Happy Easter
  • OK thanks for the info Bruce. Bit of a gotha. The problem I have with this is the the IKEv2 user credentials are being storied in Windows 10 after the first connection is made. So anyone that may have access to the physical machine now has assess to…
  • @James_Carson Yes and I think there are some of those already. Its more the IKEv2, L2TP, Setting up and configuring Authentication Portal and other SSLVPN options. And maybe Best Security practices to securing those access points - Follow-on is cre…
  • @James_Carson Since our Kernel dump by the Firebox after several days of high processor load, we have not seen a problem. CPU utilization is sitting around 18% with about 15 Access Portal users, 8 L2TP and 3 IKEv2 users.. What I am now seeing throu…
  • Just and update and closure to this thread. Our Cluster Master issued a Kernel Exception after a few days of initiating the Access Portal. It rolled over to the Passive device and is now reporting 'normal' CPU usage after since then (several days). …
  • Just to update.. my ticket has been Escalated again after the Master issued a Fault Report on UserSpace this morning. Portal and users are up and can still connect but the CPU graph no longer shows the Masters CPU activity.
  • Nothing yet. But as Bruce says - log your own ticket so you get notified. My M470's have been pegged for about a week now, but my remote users (increasing daily) have not complained about any issues so far. And the FB haven't crashed off the face of…
  • Watchguard engineers have reported and logged this as an official BUG. They are working on a fix.
  • To provide some closure for future readers.. I opened a ticket and this process does control the Access Portal function. Currently had 8 connected users which maxes out the CPU on the Firewall. Ticket is being escalated to WG Engineers to inspect a…
  • Thanks very much for the reply and links John. We did follow the exclusions to offered by both WatchGuard and Sophos when we introduced the AV clients many years ago. At the time InterceptX came out we were looking at TDR and went that route. Since…