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Recent Firebox Activations Failing to Pull Feature Key from Server.

Adam_FontenotAdam_Fontenot
in Firebox - Firebox Cloud & FireboxV

After activating the product and adding it to a company in the WatchGuard Cloud portal, I plug the Firebox in to have it download the feature key and pull the initial configuration but it fails to pull the feature key. We've checked on our firewall as well as a different home network with a firewall and the firebox is communicating with the server, it's just not pulling the feature key. We have to manually pull it from the partner portal and give it to the firebox. Is there something that we have possibly been doing on our end to cause this or is it a problem that is happening on your end with the licensing server?

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    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Adam_Fontenot
    The feature key comes from the same security subscription download server (services.watchguard.com) that a few users have been having issues with over the weekend. If you run into this issue, it should connect eventually, but manually applying the key is the fastest way around it.

    -James Carson
    WatchGuard Customer Support

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