Firewall denied traffic from authenticated user as Unhandled external traffic
I can´t get traffic flowing on policies where the source is a authenticated user and traffic is comming from a bovpn tunnel.
Below is the user authenticated with success and a policy exists allowing the user to rdp into the destination ip address, but firewall denies the traffic with Unhandled External Packet-00.
Do fireware not support this kind of traffic flow?
2021-11-25 14:30:43 NetGroup-HA1 admd Authentication of Firewall user [username] from Remote_IP_Address was accepted msg_id="1100-0004" Event
2021-11-25 14:30:43 NetGroup-HA1 sessiond Firewall user username from Remote_IP_Address logged in msg_id="3E00-0002" Event
2021-11-25 14:30:43 NetGroup-HA1 wgcgi Remote ip(Remote_IP_Address) is not an agent address Debug
2021-11-25 14:30:54 NetGroup-HA1 Deny Remote_IP_Address Destination_IP_Address rdp/tcp 61211 3389 TunnelToMicroComASA Internal Network Denied 52 126 (Unhandled External Packet-00) proc_id="firewall" rc="101" msg_id="3000-0148" tcp_info="offset 8 S 2802578276 win 32" src_user="username" Traffic