Samsung Note 8 support

For several months been using Samsung Note 8 hotspot and logging in with no problems. Just recently amid the update to 12.7 it stopped working and now will not work at all. Tried all of the variables, cell networks ,phones wifi....everything works except the Note 8......suggestions? (I get the "Failed to get domain name")

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @spencerross
    If you're using hotspot on the firewall itself, the auth page works by inserting a redirect into your initial HTTP request which takes you to the captive portal page. DNS is allowed to work as it'll never make it to the HTTP GET and redirect without it. If you're seeing a DNS error, check that your tablet can resolve DNS, and that whatever DNS servers it's trying to use are allowed.

    Android devices, by default, are going to prefer google's servers at 8.8.8.8 and 8.8.4.4.

    -James Carson
    WatchGuard Customer Support

  • If you are having trouble with the Mobile Hotspot feature on your phone, it could be a problem with your mobile carrier or mobile data connection. You can also try to fix the issue by rebooting your phone, performing a software update, or doing a factory reset.
    Thanks

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