Heartbeat Unavailable in WSM

I've got a bunch of fireboxes managed in basic mode in our management server. I have 'enable device health monitoring' enabled. So, some of these fireboxes don't like to contact the server, and they show as Heartbeat (unavailable). They're not down, i can still open FSM/Policy manger, but they consistently don't check in. Anyone else ever run into this? I've got 200 boxes connected to server, currently there's about 15 of them that i have to manually expire the lease to get them to show as available.

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  • Cool I'll check those logs and config on firebox side. We have an any-external snat on gateway box to mgmt server ip/ports.
  • James_CarsonJames_Carson Moderator, WatchGuard Representative

    If you keep running into the issue, I'd suggest opening a case. The support team can get a bit more in depth with logs and try and track down the issue.

    -James Carson
    WatchGuard Customer Support

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