WatchGuard SSL VPN V 12.2 OSX Support

sinuxjoeysinuxjoey
in Firebox - VPN Mobile User

Hello,

When installing the WatchGuard SSL VPN 12.2 under OSX software 10.14.6, I received an alert detailing that the support of Watchguard was ending soon and to advise with the vendor \ software administrator for support.

Will there be any additional updates with Mojave 10.14.6 or future updates acknowledging new software requirements by Apple OSX?

Thank you,

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @sinuxjoey

    Thanks for posting.

    Would it be possible for you to attach a screenshot of that error?

    We don't have any plans on discontinuing the SSLVPN client, however, many of our MacOS customers will often decide to use one of the built-in clients that MacOS supports.

    You can read more about those here:

    (Use the macOS or iOS Native IPSec VPN Client)
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/mvpn/ipsec/mvpn_ipsec_ios_vpn_c.html

    (Configure iOS and macOS Devices for Mobile VPN with IKEv2)
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/mvpn/ikev2/mvpn_ikev2_mac_client.html

    Can you please get a screenshot of that error and let us know what kind of mac you're running? (You should be able to get that info in Apple -> About this Mac.)

    Thank you,

    -James Carson
    WatchGuard Customer Support

  • sinuxjoeysinuxjoey

    Here is a screenshot of the message:

    https://support.apple.com/library/content/dam/edam/applecare/images/en_US/macos/Mojave/macos-mojave-32-bit-app-alert.jpg

  • sinuxjoeysinuxjoey

    Can you confirm if the Watchguard VPN software is 32-Bit or 64-bit?

    Thanks,

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @sinuxjoey
    The SSLVPN app for MacOS has been 64-bit since v11.10.4.

    If you're still seeing this error on a up to date version of the client, I'd suggest opening a ticket with WatchGuard support so that they can address the issue. You can use the support center button on the top right of the screen to do this.

    Thank you,

    -James Carson
    WatchGuard Customer Support

  • sinuxjoeysinuxjoey
    edited August 2019

    Here is a copy of what was said when last installed:

    https://imgur.com/a/K8hPf6s

  • wanderwander
    edited October 2019

    I get the MacOS error that this MacOS version (Catalina) is not compatible.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @sinuxjoey and @wander
    The development team has opened a feature request to handle the reported incompatibility for the SSLVPN client. That feature request is FBX-17621.

    The VPN team is currently working on this, but we don't have an expected release date quite yet.

    Thank you,

    -James Carson
    WatchGuard Customer Support

  • jamesmcmillanjamesmcmillan

    Hi - any news on this? We have customers affected (do WG devs test against pre-release/beta versions of Operating Systems beforehand?). The latest release was 12.2 back in 2018 from the look of it? Having to use OpenVPN Client in the meantime.

    Cheers, James

    All Fireboxes (T-Series, M-Series, FireboxV, Firebox Cloud etc.); EPDR, Advanced EPDR/Cytomic, Orion (Threat Hunting); WiFi, AuthPoint. WSC/Cloud. Management of a few hundred Fireboxes, and a few thousand EPDR endpoints. Platinum Partner. Views my own (if any!).

  • Bruce_BriggsBruce_Briggs

    Consider opening a support incident on this

  • jamesmcmillanjamesmcmillan
    edited November 2019
    No need, just continuing the conversation in this public forum, as any response may help others. I’m beginning to think you just like to get your message count up Bruce :smiley:

    All Fireboxes (T-Series, M-Series, FireboxV, Firebox Cloud etc.); EPDR, Advanced EPDR/Cytomic, Orion (Threat Hunting); WiFi, AuthPoint. WSC/Cloud. Management of a few hundred Fireboxes, and a few thousand EPDR endpoints. Platinum Partner. Views my own (if any!).

  • greggmh123greggmh123

    @James said:
    No need, just continuing the conversation in this public forum, as any response may help others. I’m beginning to think you just like to get your message count up Bruce :smiley:

    I hope that comment was in jest. Bruce has been on the WatchGuard forums since at least 2009 when I started with WatchGuard. He has been an INVALUABLE resource to MANY people, all for FREE.

    Although "The development team has opened a feature request to handle the reported incompatibility for the SSLVPN client. That feature request is FBX-17621" as James Carson noted, Bruce's recommendation of opening a support incident is a good one, because as soon as the issue is resolved or they have a workaround, anyone with an open case about it will get an email about the fix/workaround.

    Gregg

    Gregg Hill

  • jamesmcmillanjamesmcmillan
    Yes, it was in jest - tongue firmly in cheek!. Apologies to Bruce if taken any other way. Maybe my humour is as dry as his :smile:

    All Fireboxes (T-Series, M-Series, FireboxV, Firebox Cloud etc.); EPDR, Advanced EPDR/Cytomic, Orion (Threat Hunting); WiFi, AuthPoint. WSC/Cloud. Management of a few hundred Fireboxes, and a few thousand EPDR endpoints. Platinum Partner. Views my own (if any!).

  • greggmh123greggmh123

    @James said:
    Yes, it was in jest - tongue firmly in cheek!. Apologies to Bruce if taken any other way. Maybe my humour is as dry as his :smile:

    I saw the smiley face at the end of the comment, which is why I hoped it was in jest. Thank you for confirming it was so.

    Gregg

    Gregg Hill

  • KimmoKimmo

    SSL Client v12.5.2 for macOS is released.
    has support for macOS 10.15 Catalina

  • Bruce_BriggsBruce_Briggs

    From the V12.5.2 Release Notes:
    . This release adds support for mac OS 10.15 Catalina. [FBX-17621]

  • sinuxjoeysinuxjoey

    Can someone please post the link to the latest downloads for the app?

    Thanks,

  • Bruce_BriggsBruce_Briggs

    You can find the lastest software versions from the Software Downloads page.
    watchguardsupport.secure.force.com/software/
    Then select your model.

    Mobile VPN with SSL 12.5.2 for macOS
    http://cdn.watchguard.com/SoftwareCenter/Files/MUVPN_SSL/12_5_2/WG-MVPN-SSL_12_5_2.dmg

  • Rick_BrayRick_Bray

    Our Firewall still has the old software on it to be downloaded. How do I get that updated to the latest? I had to download the software from this page (thanks for the help!) and then bring it to a user to install it.

  • Bruce_BriggsBruce_Briggs

    The only way to have your firewall provide the newest version of the SSLVPN client is to upgrade your firewall to an XTM version which is at or after when that client was announced.
    In this case - upgrade to V12.5.2.

  • jamesmcmillanjamesmcmillan

    Hi @Rick_Bray

    Upgrading to the latest FirewareOS on your Firebox, will also bring with it the latest SSLVPN clients. The users will be prompted to upgrade if they wish upon connection I believe

    All Fireboxes (T-Series, M-Series, FireboxV, Firebox Cloud etc.); EPDR, Advanced EPDR/Cytomic, Orion (Threat Hunting); WiFi, AuthPoint. WSC/Cloud. Management of a few hundred Fireboxes, and a few thousand EPDR endpoints. Platinum Partner. Views my own (if any!).

  • Rick_BrayRick_Bray

    Thank you, James.

  • Rick_BrayRick_Bray

    Second question: Should this be updated when no one is using the software or is it magic and can be upgrade anytime? Any idea how long it takes? Our current version is: 12.1.3 (Build 563398)

  • jamesmcmillanjamesmcmillan
    edited January 2020

    Hi @Rick_Bray

    It's really simple, and if it's not a cluster, then there will be downtime while the firewall is rebooted - usually not more than a few minutes. I have seen it take 20 mins - but that is a rarity for sure. May want to leave it until the end of the day if an interruption in connectivity can't be tolerated..

    If you've not done it before, there are instructions here: https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/installation/version_upgrade_new_c.html

    Hope that helps

    Cheers, James

    All Fireboxes (T-Series, M-Series, FireboxV, Firebox Cloud etc.); EPDR, Advanced EPDR/Cytomic, Orion (Threat Hunting); WiFi, AuthPoint. WSC/Cloud. Management of a few hundred Fireboxes, and a few thousand EPDR endpoints. Platinum Partner. Views my own (if any!).

  • Rick_BrayRick_Bray

    Thanks, James.

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