SSLVPN Login with Firebox-DB User not possible

VGBHVGBH
edited April 8 in Firebox - VPN Mobile User

I created a user in Firebox-DB and put the user in SSLVPN-Users group. Firebox-DB is ticked in Mobile VPN SSL Configuration -> Authentication -> Authentication Servers. The Firebox-DB User is also ticked in "Users and Groups".
I put the Firebox-DB user in the "Allow SSL-VPN-Users" Policy (From field).
The SSL-VPN client version is 2026.2.0.
User name field: Firebox-DB\user

2026-04-08 14:21:55 Primary admd Authentication of Firewall user [user@Firebox-DB] from 10.10.10.10 was accepted msg_id="1100-0004" Event
2026-04-08 14:21:55 Primary sslvpn Mobile VPN with SSL user user logged in. Virtual IP address is 0.0.0.0. Real IP address is 10.10.10.10. msg_id="2500-0000" Event
2026-04-08 14:21:55 Primary sslvpn sslvpn_event, add entry, entry->virtual_ip=0.0.0.0, entry->real_ip=10.10.10.10, dropin_mode=0 Debug
2026-04-08 14:21:56 Secondary sslvpn Mobile VPN with SSL user user logged in. Virtual IP address is 0.0.0.0. Real IP address is 10.10.10.10. msg_id="2500-0000" Event
2026-04-08 14:21:56 Secondary sslvpn sslvpn_event, add entry, entry->virtual_ip=0.0.0.0, entry->real_ip=10.10.10.10, dropin_mode=0 Debug
2026-04-08 14:21:58 Primary Allow 10.10.10.10 20.20.20.20 https/tcp 55184 443 Internet-Fiber Firebox Allowed 44 64 (WatchGuard SSLVPN-00) proc_id="firewall" rc="100" msg_id="3000-0148" tcp_info="offset 6 S 2209399070 win 61690" geo_src="DEU" geo_dst="DEU" Traffic
2026-04-08 14:21:59 Primary admd Authentication of Firewall user [user@Firebox-DB] from 10.10.10.10 was rejected, invalid credentials or user doesn't exist msg_id="1100-0005" Event

What am I doing wrong? I also tried different passwords.

There is also AuthPoint configured. AuthPoint Authentication Server is set as default.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @VGBH
    Without being able to see your user configured in Firebox-DB, this looks like the password is incorrect.

    -If you're using Policy Manager, make sure the user is being created and the password is being set in Setup -> Authentication -> Authentication Servers, in the Firebox-DB tab.

    -If you're using WebUI, make sure the user is being created and the password is being set in Authentication -> Servers, Firebox-DB.

    -Make sure that the user is a member of the SSLVPN-Users group, or if you specified a different group, add the user to that group.

    If you still can't get the user to authenticate, please consider creating a support case by clicking the support center link at the top right of this page.

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