Authpoint Gateway Unable to start and crashes unexpectedly

Error_Guy_2025Error_Guy_2025
in AuthPoint - General

Hello everyone!

I have a strange issue where we when we try to start the authpoint service, I get an error 1067 and it crashes unexpectedly. We currently can't sync as it won't connect. If anyone has experience this before and found a solution, please let me know!

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Error_Guy_2025
    Error 1067 is a generic windows error saying the service couldn't start, but it doesn't really provide any details about what might be causing the issue.

    You may be able to find more details in the following locations:
    C:\Program Files (x86)\WatchGuard\AuthPoint Gateway\
    and
    C:\ProgramData\WatchGuard\AuthPoint\logs\

    and you can find more information about trobleshooting the AuthPoint services here:
    (Troubleshoot AuthPoint)
    https://www.watchguard.com/help/docs/help-center/en-us/Content/en-US/authpoint/authpoint_troubleshoot.html#Troubles

    Failing all of the above, I'd suggest creating a support case. You can do so via the support center link at the top right of this page.

    -James Carson
    WatchGuard Customer Support

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