WSM in RDP

FrancescoFrancesco
in Firebox - Management Software

Since I started using 2025.. version of wsm, I am unable to launch it if I am connected via rdp to the pc where it is installed.
The preview on the WIN11 taskbar is all white when launched while in rdp.
Is it a bug or a security feature?
Current version 2025.1.3-B726073

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Francesco
    I tried accessing the WSM 2025.1.3 app on a Win11 PC across an RDP session. I was able to launch the app, log into a firewall, and edit policies as expected.

    If you're seeing a blank tile when you try to launch it, the shortcut may not have been updated. Perhaps try reinstalling the WSM application. If you're still running into this issue I'd suggest opening a support case via the support center link at the top right of this page.

    -James Carson
    WatchGuard Customer Support

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