unable to save Expired License

NormanNorman
edited October 19 in Firebox - Management Software

Hello,
i get „INTERNAL_ERROR: unable to set config Expired License“.

  • fireware version date and policymanager are within the License end date.
  • i also get
    “Failed to Synchronize Feature Key – The Firebox failed to retrieve its feature key from WatchGuard. Verify that the Firebox has Internet connectivity and DNS is properly configured.” if i try sync from system manager. (internet and dns are available)

diagnostic task
PING servicesprd.westus.cloudapp.azure.com (52.159.232.72) 56(84) bytes of data.
64 bytes from 52.159.232.72: icmp_seq=1 ttl=98 time=171 ms

i also both with a default policy after flash

fireware ist 12.9.4 // Feature: LIVESECURITY@Dec-08-2024
so this version should be covered

mfg
norman

BTW in this state nothing works , no vpn , only one outgoing ip etc.
even if the default services never expire.

Comments

  • Bruce_BriggsBruce_Briggs

    LIVESECURITY@Dec-08-2024

    Dec-08-2024 is the end date of support, so this an expired license

  • NormanNorman
    edited October 19

    yes , thats what i wrote , it is expired
    but i should be able to save this to firebox to use the non expiring basic services.
    or sync license over the internet
    both does not work

  • Bruce_BriggsBruce_Briggs

    As far as I know, you can't apply an expired license to a Firebox.

    Yes, a Firebox with an expired license should work for basic services, but I looks like you did a factory reset on the Firebox and then tried to import an expired license.

  • NormanNorman
    edited October 19

    this usually works fine but normaly it is not necessary , you just "syncronize feature key" from system manager. (this works even on old x25 which are long time eol )
    both does not work in this case , so the firebox is in a useless state

  • Bruce_BriggsBruce_Briggs

    Perhaps someone else has a suggestion to get this to work for you.

  • NormanNorman

    maybe this helps

    2025-10-19 16:12:29 l2tp [:02040,l2tp_license_livesecurity_read]: (l2tp) Cannot read livesecurity license status Debug
    2025-10-19 16:12:29 l2tp [:00057,l2tpPrintCfgApiErr]: (l2tp) l2tp CFGAPI error: (null) Debug

  • Bruce_BriggsBruce_Briggs
    edited October 19

    I believe that this is a result of not having a valid license on your firewall.

    You can try contacting Customer Care, and see if they have a resolution for you.
    Do that via a support case, and select Customer Care
    Provide your firewall number

  • NormanNorman

    ok i found out whats going on - its a MSSP box ( they really expire )

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