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M4600 Arm LED red

markus93markus93
in Firebox - Hardware

Hello,

I have a M4600 purchased recently and right now I am trying to get it running. Whenever I boot it up, the Arm indicator is red right now, so I guess I am in recovery mode. But the quick setup wizard does not find the device, despite having an IP of 10.0.1.2 set on the Laptop and connected to eth1. I am also not able to reset the M4600 to factory, as the Arm indicator would just stay red even if I keep pressing the reset button.

Any help appreciated.

Thank you!
Markus

Comments

  • Bruce_BriggsBruce_Briggs

    Is this a used device? If so, it may be defective.

    From the M4600 Hardware Guide:
    To reset your device:
    1. Power off the device.
    2. Press and hold the Reset button, while you briefly press the Power button on the front of the device
    to power it on.
    3. Continue to hold the Reset button while the Arm indicator is red.
    4. Continue to hold the Reset button while the Arm indicator is slowly flashing green.
    5. When the Arm indicator flashes green more rapidly, release the Reset button.
    6. Wait until the Arm indicator starts flashing red.
    7. Press and hold the Power button on the front of the device for five seconds to power off the device.
    8. Briefly press the Power button on the front of the device to power it on.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @markus93

    If the reset procedure that Bruce suggested doesn't help, I'd suggest opening a support case.

    If you have an RJ45 -> DB9 serial cable, you can plug in and look at the firewall's output via these settings:
    Speed: 115200 baud
    Data bits: 8
    Stop bits: 1
    Parity: None
    Flow Control: None

    If the firewall has an issue (like it won't boot) that may help identify it quickly.

    -James Carson
    WatchGuard Customer Support

  • markus93markus93

    Yes indeed the reset seems not to work. When I originally posted here, the arm LED would show red constantly after boot. After I shut the power by pulling the cables, now the Arm LED would always show green, which is strange as it can't be ready right from the boot. But the LAN ports LEDs are not flashing, they are constant on. So I think the Firebox is in some strange state

  • markus93markus93

    And right after the purchase it was working fine, I was able to reset it once, but I did not remember in which state it was so I tried to reset again and maybe it got stuck in some strange state

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