Error code 0 unable to deploy updates to ANY subscriber device
Anyone else having a major issue. Starting this morning, every device, every subscriber ANY CHANGE results in a "Checking firmware on device" then unknown error or error code 0.
Second issue, but probably related; New devices connect, but will not deploy sitting at waiting device. Local devices show, unable to download config or policy. Multiple subscribers, different models. I just pulled out an MSSP one here on my desk, allocated it, did plain vanilla, time zone, DHCP on external, and it came up connected, but same issue. Wont download config, wont apply..
Tried this after removing device from cloud, adding it back, factory defaulting and then trying to add it instead of already on portal, had it try adding it from the device...same result.
Something seems completely messed up, sitting on a tech support call for 2 hours. Worked with a tech for an hour doing the same steps, and now On hold for an hour waiting for him to come back to the line.
Comments
Issue was related to a firmware check they built into the cloud update process that apparently was not working. They reverted it for our tenant, not sure if this was global or not, and the issue has been resolved for 99% of our devices. We have one device that checks in as connected, we can update firmware, reboot, but no logs, data or updates can be made to the device. Im sure they will figure that out in short order and we are standing by to go factory default.