I can not get a SSL VPN connection because the "RADIUS" Server goes "Timeout"

DaBaDaBa
in AuthPoint - General

Hello everyone

I just installed a AuthPoint gateway on a Server an made everything like the Manual.
The task is to put a MFA on the SSLVPN Connection. Gateway is registered in the Cloud and everything looks fine but if i want to log in via SSL the Firebox say the Raidus Server is timed out. In the Logfile of the Gatewy ou can se following lines.

2019-01-03 07:52:35 INFO [main] com.watchguard.aaas.radiusagent.Main - Starting Main on SRV-VZ-HYP01 with PID 5416 (C:\Program Files (x86)\WatchGuard\AuthPoint RADIUS\radius.jar started by SRV-VZ-HYP01$ in C:\Program Files (x86)\WatchGuard\AuthPoint RADIUS)
2019-01-03 07:52:35 INFO [main] com.watchguard.aaas.radiusagent.Main - No active profile set, falling back to default profiles: default
2019-01-03 07:52:46 INFO [main] com.watchguard.aaas.radiusagent.Main - Started Main in 11.591 seconds (JVM running for 12.288)
2019-01-03 07:52:46 INFO [main] c.w.a.r.service.GatewayService - Sending acknowledge request to gateway agent
2019-01-03 07:52:48 ERROR [main] c.w.a.r.service.GatewayService - The Gateway Agent is unavailable
2019-01-03 07:52:53 INFO [main] c.w.a.r.service.GatewayService - Requesting configuration to the cloud - Request-Id:df916b87-744e-4132-bbba-e946048665c6
2019-01-03 07:52:53 INFO [main] c.w.a.r.service.GatewayService - Radius configuration received - HttpStatus: 404 - Request-Id:df916b87-744e-4132-bbba-e946048665c6
2019-01-03 07:52:53 INFO [main] c.w.a.r.command.RadiusServerCommand - Updating radius configuration - Request-Id:df916b87-744e-4132-bbba-e946048665c6
2019-01-03 07:52:53 INFO [main] c.w.a.r.command.RadiusServerCommand - No radius resource associated with this gateway. - Request-Id:df916b87-744e-4132-bbba-e946048665c6
2019-01-03 07:52:53 INFO [main] c.w.a.r.command.RadiusServerCommand - Stopping Radius server - Request-Id:df916b87-744e-4132-bbba-e946048665c6
2019-01-03 07:57:23 INFO [https-jsse-nio-9001-exec-10] c.w.a.r.controller.GatewayController - Reconfigure request received

Thank you for your help

Comments

  • JackWJackW WatchGuard Representative

    Hi. This may have been answered in another forum but it's here so I thought I would comment.

    The following entry looks interesting to me "2019-01-03 07:52:53 INFO [main] c.w.a.r.command.RadiusServerCommand - No radius resource associated with this gateway".

    Are you certain that, in AuthPoint, you associated the RADIUS resource with the gateway?

    Thanks
    Jack

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