Webblocker not working
Hi guys,
I manage a Watchguard M270 and it has the following issues with WebBlocker
which started yesterday:
2024-05-22 15:27:58 ProxyAllow: HTTP service unavailable (HTTP-proxy-00) Default-HTTP-Client proc_id="http-proxy" rc="590" msg_id="1AFF-0022" proxy_act="Default-HTTP-Client" action="Default-WebBlocker" details="Webblocker server is not available" geo_dst="USA" Traffic
Webblocker categorize_url: curl returned error: Resolving timed out after 15000 milliseconds
Disabling WebBlocker on the HTTP and HTTPS proxies resolved the issue for now. It looks like WebBlocker could not contact the external Server. The result was staff could not browse the internet.
1) Do you know of this issue and is there a fix?
2) Is there a setting in the Watchguard Firewall to bypass Webblocker if it is having issues in order for it not to stop users being able to browse the internet?
Many thanks 
Dave B
Comments
1) you can check the Status Board to see if there are any outages known by WG:
https://status.watchguard.com/
However, there does not seem to be an obvious place to see if there are any WebBlocker Cloud server outages.
2) on the Advanced Tab of WebBlocker action on a HTTP proxy action, there is the option in the Server:
"Allow the user to view the web site"
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/webblocker/webblocker_define_adv_options_c.html
Thanks Bruce!