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New user to WatchGuard
I'm a new user to WatchGuard, I'm used to Meraki. Anyway, I opened a ticket with WatchGuard support on 7/8, and I have yet to get a reply. Is this normal?
I resolved the issue by asking on WatchGuard community, because they respond faster.
Meraki support is 24/7 and fast.
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No, this is not normal in my experience
I got the automated emails that's it. I think I can also call, 1.877.947.3453, but it would be nice to get a response from a person.
With Meraki, you will even know the actual person's name handling your case.
One does with WG too, when a support rep responds.
ok thank you, just checking. May be next time I'll just call them if no response after 24 hours. I even opened the ticket as urgent because I thought that would give a faster response time.
> I'm a new user to WatchGuard, I'm used to Meraki. Anyway, I opened a ticket with WatchGuard support on 7/8, and I have yet to get a reply. Is this normal?
>
> I resolved the issue by asking on WatchGuard community, because they respond faster.
>
> Meraki support is 24/7 and fast.
How fast your response time is will also depend on your support level as a partner. Gold and Platinum partners get first dibs when it comes to tickets and technician availability (Platinum partners even get a dedicated support line)