Netflix Extremely Slow, Other services just fine

forgottenKahzforgottenKahz
in Firebox - Other

I own a T25-W version 12.9.4.B682007 with Webblocker and AppControl and a few other active subscriptions. Recently, the Netflix speed on any app or device in the house absolutely tanked. I can log in but the videos only buffer. Fast.com (which test against Netflix servers) has my download speed at less than 1mbs. While a google speed test has my speed at about 150mbs. I've added *.netflix.com as exceptions in several places and I rebooted the firebox. When I connect directly to the web with my laptop my speed to Fast.com is about 600mbs. I have no issue streaming other services. Its almost like every electron is being inspected for anything associated with Netflix. Has anybody else experienced and solved this issue?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @forgottenKahz
    I'd suggest starting by upgrading your firewall to the current latest version of Fireware. The current version is 12.11.8 for the T25-W. 12.9.4 was released in June 2023.

    You can find the latest software for your firewall here:
    https://software.watchguard.com/SoftwareDownloads?current=true&familyId=a2R6S00000537cVUAQ
    Instructions to install are in the release notes link at the top of that page.

    If the issue persists, I'd suggest opening a support case. You can do so via the support center link at the top right of this page.

    -James Carson
    WatchGuard Customer Support

Sign In to comment.