LogonApp Error 5433

ydekraoui

Hello,

I am currently configuring LogonApp in my lab environment using the trial version and have encountered a few issues during the setup.

For local users, the LogonApp returns error 5433, even though the account has been configured as a non-MFA user and the policy allows non-MFA authentication. Despite this configuration, the same error continues to appear during logon.

For Active Directory users, the system displays a “user not found” message, although the users are correctly present in the domain and appear to be synchronized.

During my research, I came across information suggesting that a Group Policy Object (GPO) may need to be configured on the domain for the LogonApp agent to function properly. However, I was unable to find any reference to this configuration step in the videos available on the Learning Center.

I would appreciate your assistance in confirming whether a specific GPO configuration is required and in guiding me through the correct setup for this part of the implementation.

Thank you in advance for your support.

Kind regards,

james.carson

Hi @ydekraoui
There's quite a few items that may potentially be causing this issue. If you haven't created a support case, it may be helpful to do so, so that one of our techs can look at your configuration.

If you're attempting to log in a local user, you'll likely need to create a group policy to allow the local users to log in.

ydekraoui

Thank you for your reply. I already opened a support case.

I already created the group policy to test for the local user but it didnt work still, I guess i'm still missing something somewhere.

I'll be continuing on researching/testing.

Thank you

ydekraoui

Meanwhile, I'd be glad if anyone can share his experience or some tips that I might be missing for the Logonapp Configuration.