LogonApp Error 5433

ydekraoui

Hello,

I am currently configuring LogonApp in my lab environment using the trial version and have encountered a few issues during the setup.

For local users, the LogonApp returns error 5433, even though the account has been configured as a non-MFA user and the policy allows non-MFA authentication. Despite this configuration, the same error continues to appear during logon.

For Active Directory users, the system displays a “user not found” message, although the users are correctly present in the domain and appear to be synchronized.

During my research, I came across information suggesting that a Group Policy Object (GPO) may need to be configured on the domain for the LogonApp agent to function properly. However, I was unable to find any reference to this configuration step in the videos available on the Learning Center.

I would appreciate your assistance in confirming whether a specific GPO configuration is required and in guiding me through the correct setup for this part of the implementation.

Thank you in advance for your support.

Kind regards,

james.carson

Hi @ydekraoui
There's quite a few items that may potentially be causing this issue. If you haven't created a support case, it may be helpful to do so, so that one of our techs can look at your configuration.

If you're attempting to log in a local user, you'll likely need to create a group policy to allow the local users to log in.

ydekraoui

Thank you for your reply. I already opened a support case.

I already created the group policy to test for the local user but it didnt work still, I guess i'm still missing something somewhere.

I'll be continuing on researching/testing.

Thank you

ydekraoui

Meanwhile, I'd be glad if anyone can share his experience or some tips that I might be missing for the Logonapp Configuration.

ydekraoui

Update : Tech support checked my WG Cloud and said everything Okey, and advised to chetck "the AD side of things" (I was not kinda surprised about that )

Here u'll find the GPO I already configured before:

I was recommanded to check this link : https://learn.microsoft.com/en-us/windows/security/application-security/application-control/user-account-control/settings-and-configuration?tabs=intune

I'd be glad if anyone please could share the right GPO config or link for any ADMX available for this part.

Best regards

james.carson

@ydekraoui If that tech isn't able to assist, please ask them to escalate the case. If you can reply with the case number, I can request that as well if you'd prefer not to.

ydekraoui

The tech that was assigned the case was assigned helped me the checking onthe WG Cloud config and said that Everything is okey, the problem must be from " the AD side of things. He provided this link "https://learn.microsoft.com/en-us/windows/security/application-security/application-control/user-account-control/settings-and-configuration?tabs=intune" that I found vague.