Error code 400.003.368

Stefano_CStefano_C
in AuthPoint - General

What does this error mean on the watchguard authpoint app?

This thread: https://community.watchguard.com/watchguard-community/discussion/2678/authpoint-error-code-402-003-311
Mentioned that there will be a error code list soon, but it's from 2022. is the list available?

Comments

  • Stefano_CStefano_C

    extra: the moment the user scans the QR code in the app. the token in the backend goes from "pending" to non-existing, it's just empty after.

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Stefano_C
    This error is saying that the AccountID is missing or invalid in the QR code. Please try removing/re-adding the user to regenerate the code. If the issue persists, please open a support case. You can open a support case via the support center button at the top right of this page.

    -James Carson
    WatchGuard Customer Support

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