WebBlocker - classification of websites

Fire_Smith

Hello,

I have a question about the web blocker and the classification of websites. I am currently seeing an increase in miscategorization. In my case, this often affects small German company websites. I suspect that this is due to the use of AI, and I am wondering how this happens. Here are two examples:

www.pflanzenpoint-schuster.de Reason: Category “Sex” denied by WebBlocker policy “ITS-WebBlocker” only plants

www.havelwolle-naturkleidung.de Reason: Category “Nudity” denied by WebBlocker policy “ITS-WebBlocker”. they want to sell things against nudity

The sites appear to have been incorrectly categorized based on a few keywords.

This needs to be improved urgently. Has anyone else experienced something similar?

Bruce_Briggs

The categorizations are provided by Forcepoint.

You can report mis-categorizations here:

https://securityportal.watchguard.com/UrlCategory

james.carson

Hi @Fire_Smith
I've requested that the webblocker categories be re-analyzed for these two sites. Webblocker categories are manually reviewed, but it may take a few days for these sites to be reviewed and recategorized.

Fire_Smith

Thanks for the answers. I used the reporting tool before, and I did report these two sites, but there are too many to report one by one. I know I can add more. As I said, I see an increase in miscategorizations, and perhaps it's the foreign language that leads to miscategorization. One of our teams does web research, so they often stumble upon sites like this.

james.carson

@Fire_Smith
My best suggestion for this would be to create a support case after you've made a submission at https://securityportal.watchguard.com/UrlCategory if the category hasn't been changed within 48 hours. We can escalate the issue, but the initial request must be made for us to initiate that process.