T80 routing dies under heavy load

timashmantimashman
in Technical Discussion

I've owned a T80 for about 2 years. It's worked flawlessly. Recently it started having an issue where under heavy traffic load the T80 stops routing all traffic. I ended up having to replace it with a home router for now. The only change is I have a house guest now and she tends to stream all day long. My question is, is it possible the T80 is just dying under the load and nothing is "wrong" with the device, or is it possible the T80 is having a hardware issue, heat issue or something like that.

Answers

  • Bruce_BriggsBruce_Briggs

    I have not heard of this issue with any WG firewall model.

    For the record, what Fireware version are you running?

    If you have a support contract on your T80, then you should open a support case, so that a WG rep can help understand the problem.
    And if you do have a support contract on your T80, and it is found to be defective, it will be replaced by WG.

  • Bruce_BriggsBruce_Briggs

    Also, if the streaming traffic from the house guest is being Inspected via the HTTPS proxy, try not Inspecting it, and see if that helps

  • james.carsonjames.carson Moderator, WatchGuard Representative

    It's potentially possible, but if the firewall is being overutilized, it will normally just become a bandwidth choke-point before it starts crashing.

    If the firewall comes back up after reboot, I'd suggest getting it on the latest firmware version (currently 12.11.4) and see if the problem persists in that state.

    If the issue persists, I recommend opening a support case

    -James Carson
    WatchGuard Customer Support

  • timashmantimashman

    Thank you both. I don't have a support contract for the unit, If here is another way to get new firmware please let me know. I did have sucess on getting the unit working again at least for now. I went down the path of a corrupt setup. I did a hard reset and setup the unit again. After doing so the unit has been working flawlessly. it's only been 8 or so hours but it was dying within 10 minutes before.

  • Bruce_BriggsBruce_Briggs

    New firmware does require a support contract.
    A T80 goes End of Life on 01 Jul 2028, so you could buy a support contract, if desired.

    1 year support for a T80 is:
    WatchGuard Standard Support Renewal 1-yr for Firebox T80 #WGT80201
    Lists price: $295.00
    Some sites show a lower price than this.

    However, if your firewall has been without an active support contract, there is a penalty of some sort. I can't easily find out what that currently is.

    Perhaps someone else will post the current terms for a reinstatement

    Additionally, if interested, there are often trade-up programs, where you get a new firewall for free - you just pay for a Security Suite license (including support) on the new model.

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