Failed update, adding back to the cluster

ANicholls

Hi, i have a ticket open but seems to get responses late in the afternoon, i tried update 2 m470 yesterday, from 12.11.2 to 12.11.4 first box got stuck in recovery mode only. Support has told me to factory reset as it didn’t boot back in to normally operation. Also to update to the latest version if its not already on it. it’s on the latest version, but my cluster currently has the only member is still on 12.11.2, can I add it back in to the cluster then update the one of old version to the latest?

james.carson

Hi @ANicholls
If you can get the firewall out of recovery mode (assuming there isn't something wrong with it), you'll need to do one of two things:

-The firewall you reset needs to be at the same version number, so downgrade it to the correct version.
or
-Temporarily disable the cluster (by going to Firecluster -> Configuration, and uncheck enable firecluster, then save.) Once the cluster is disabled, you can upgrade that firewall as a standalone unit, and then reform the cluster once they're on the same version.

I would suggest the first option, as that should allow you to upgrade the cluster's Fireware version without both firewalls being down for any period.

If you are not getting responses during the time of day that you'd like in your support case, please check your hours of availability. Our ticketing system auto-assigns cases to our technicians based on that. If you're not able to do that, please let the technician know in your case, and they can update that for you.

ANicholls

@james.carson Unfortunately i wasn't able to get the older file of the version from the website I did request it in the case to downgrade as a backup option, So we went with disable the cluster, update the live one, then reset the cluster up, was back up and running with in a hour, most of it was triple checking cluster settings were correct, before adding the member back. thank you for your help.