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Access Portal will not load, page times out

jessejesse
edited August 1 in Firebox - Subscription Services

Hello,
This just started yesterday and wouldn't you know the guy who set it up went on vacation. It's been working for a couple months and I called him and he said he made no recent changes. At first I thought it might be an issue with the interface it was being served on and so I changed it in DNS to use a different internet connection and it still doesn't load. I do not see anything on the WatchGuard Firebox that specifies what IP address or interface to use for serving the Access Portal. I tested watching the traffic monitor while I attempted a connection from my mobile phone and it gave me an error: 2025-07-31 11:54:38 Member1 Deny SOURCE DESTINATION http/tcp 4949 80 ATT-FO Firebox Denied 64 53 (Unhandled External Packet-00) proc_id="firewall" rc="101" msg_id="3000-0148" tcp_info="offset 11 S 3930871744 win 65535" geo_src="USA" geo_dst="USA" duration="0" sent_bytes="64" rcvd_bytes="0"

I went ahead and made a rule to allow any to connect to the destination IP over port 80 and 443. that stopped it from a deny error but it still doesn't load the portal page an now I get no message at all in traffic monitor if I filter on the source IP of my mobile.

I have read through the page https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/access portal/access_portal_config.html
I do not see anything there that is helpful to correct this. I tried rebooting the firebox but that did not resolve anything.
Ideas what to look for are appreciated.
- Jesse.

*removed IP addresses from customer post - jc.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @jesse

    I was able to type in the IP that was previously in your log, and was able to get to the access portal splash page on your firewall. If I type in the FQDN that's in your cert, the splash page also comes right up.

    Access Portal shares the same policy as the SSLVPN, so if any changes were made to the SSLVPN the settings will also appear on Access Portal.

    If you're not able to access the access portal, I'd suggest creating a support case. You can do that via the support center link at the top right of this page

    -James Carson
    WatchGuard Customer Support

  • jessejesse

    Ugh, Now it is working for some reason. I made no further adjustments since the op. Thank you for your time and attention. Not sure how it resolved.

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