SSLVPN Connection Issues

Rpar91Rpar91
in Firebox - VPN Mobile User

I have users experiencing issues connecting to SSLVPN about every 3 to 4 days. After a reboot, all issues are cleared. The only users seemingly affected are in Mexico (We are US based), but no Geo-IP config on the Mobile SSLVPN config or the policy for SSLVPN connection. Running FireboxV on 12.11.2. Anyone experience anything like this?

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @Rpar91

    Are the users that are disconnecting coming from a common ISP?

    Determining the reason for the disconnect will likely help determine what the issue is. I'd suggest having the users right click on the SSLVPN app, and view logs when an issue occurs. The disconnect reason should be near the bottom of the logs.

    The logs for OpenVPN are often a bit cryptic, if you need help figuring out what they're saying, please open a support case and one of our support reps can assist.

    -James Carson
    WatchGuard Customer Support

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