FB not displaying or connecting correctly behind Firebox

WGM

Hi All,

We're having problem accessing facebook.com landing page. Please see attach picture. that's all it shows. We know that they're not having problems and outside of the firebox we're able to see the pages with no problems. We were on 12.11.2 then revert it back to 12.11.1 but still the same problem. No policy changes were made on both revisions.

Also, if we reboot the firebox, reaching and displaying facebook works fine, but after 20 or 30 minutes it goes back where we cannot access or see the white page with links and missing images.[Please see attached image] Please help! Thanks!

Bruce_Briggs

Best to open a support case on this.
Support can look at your logs and your config and make suggestions to get this to work.
Use the Support Center link at the top right of the forum page.

I'm not having this problem on V12.11.2 nor on previous versions of Fireware.

WGM

I noticed that when we go to weblocker under the "Server" tab the "webblocker cloud" is selected and we don't have a on-premises webblocker server.

But when i login to the watchguard cloud there is no webblocker. The only thing we see are the ap devices.

Bruce_Briggs

From the online docs:

About WebBlocker
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/webblocker/webblocker_about_c.html

WebBlocker Server Options

WebBlocker supports two options for the WebBlocker Server — WebBlocker Cloud or an on-premises WebBlocker Server. The selected option defines which server the Firebox connects to for WebBlocker category lookups. By default, WebBlocker uses WebBlocker Cloud.

In this case, WebBlocker Cloud is hosted by rp.cloud.threatseeker.com, and queries to it come from the Firebox to the hosting location.

https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/services/webblocker/webblocker_troubleshoot_c.html