Authpoint Feitian Third Party Tokens

Gmanry

Hello,

We have purchased some Feitian c200s and received a seed file. It has been some years since we had to add any tokens.

We received a PDF that we rename with the zip extension and a password. That contains a simple text file with the token serial numbers and the secrets for each token.

I am stuck in a three way battle with Feitian saying that is all we need and Watchguard saying it needs to be in PSKC format with a key to unlock it.

What am I missing. There isn't any way to use the zip file in the import process. Do I need to encrypt the seed file myself with something akin to OpenSSL? I could use some help getting this squared away.

Note:

In the past they sent an XML file with a private key bin file, and that worked fine. Now they just send the txt file with no PSKC formatting. Talking to them is like talking to a brick wall.

Thanks

Glenn

james.carson

Hi @Gmanry

Third party tokens need to include a seed file and a key.

If your token vendor refuses to provide that data, I would suggest returning them and purchasing the tokens from a vendor that will provide them.

See:
(Hardware Tokens)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/authpoint/tokens_hardware.html

I don't know what actual format your vendor has provided to you, so I can't really speak to if it can be converted. (please do not share it here, as it likely contains at least some of the seed data, and the community is public.)

If you'd like to avoid dealing with importing this, the WatchGuard branded tokens already have this data imported, you simply need to provide the serial number on the token to use it.

Gmanry

Yeah, we already did an exchange with them because they sent us 60s tokens instead of 30s tokens.

This is becoming a debacle.