MSSP device

MTLTDMTLTD
edited April 23 in Firebox - Subscription Services

Hi all, is there a way to tell if a firebox is subject to a MSSP agreement? I have recently picked up a new customer who bought a Firebox online with an expired license. When I tried to apply a new term based license I found I couldn't ( after the license purchase was processed by WG! ) because it was a MSSP box.
I have checked the existing feature key etc but nothing stands out and the serial check doesn't show it either.

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    For an MSSP device you will usually see an "Expiration:" line in the feature key that says something other than "never." It'll usually be the second to last line in the feature key.

    -James Carson
    WatchGuard Customer Support

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