PC freeze up issue

MarcusPulse

Hi everyone

I am posting this to see if anyone else is having the same issue.

On some of the PCs where WatchGuard is installed Windows freezes on the user login screen for 5-10 minutes. This is mostly just Windows 11 on HP PCs.

I uninstalled WatchGuard EPDR agents for those PCs and this seemed resolved the issue perfectly.

kimmo.pohjoisaho

check if your HP machines came with preinstalled HP Wolf Security EDR software.
https://enterprisesecurity.hp.com/s/article/How-to-uninstall-HP-Wolf-Pro-Security

David_Carro

Hello, @MarcusPulse
The solution proposed by @kimmo.pohjoisaho could work. Try it on one of the devices, and let us know if that was the source of all trouble.
Kind regards,

MarcusPulse

@kimmo.pohjoisaho said:
check if your HP machines came with preinstalled HP Wolf Security EDR software.
https://enterprisesecurity.hp.com/s/article/How-to-uninstall-HP-Wolf-Pro-Security

@David_Carro said:
Hello, @MarcusPulse
The solution proposed by @kimmo.pohjoisaho could work. Try it on one of the devices, and let us know if that was the source of all trouble.
Kind regards,

Hi Kimmo and David

Thanks for your reply.
We only do vanilla Windows installation for the clients. Most the PCs had this issue did not have any HP security installed.

Regards,
Marcus

james.carson

@MarcusPulse
I'd suggest creating a support case so our team can gather more data and look into this. You can create a case by using the support center button at the top right of this page.

David_Carro

It would be interesting to know if the OS updates are all installed, or what is the version for our product on those devices. So, yes, please open a ticket to our support centre, so we can study closely the case.

Thanks!