VPN users having issues connecting on Wifi but able to connect on hotspot
This issue appears similar to the post referenced below, though the only suggested idea there was IPv6 but not a lot of details. We’ve opened a ticket with WG, and they suspect it’s an ISP-related problem due to not being able to ping our public facing IP. Telnet fails which makes me think port 443 is blocked. I’d appreciate any insights you might have. Currently, this is affecting four users across different ISPs—one on a MacBook, the others on Windows devices.
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Hi @KLAW
If the place you are connecting from is doing any kind of content inspection, it will usually break the SSLVPN. It may help to ask the IT staff at that site if possible, as they'll be able to provide more information about what they're doing, and what they allow.
If you're unable to work with whomever manages that site to allow that traffic, I'd suggest trying a different VPN type like IKEv2.
-James Carson
WatchGuard Customer Support
The user is using Spectrum at her home. This will be the 5th user now that has the issue. Some of the others magically were able to connect after 1 week. Basically stopped on a Monday and started working on the next Monday. WG says its not them, so it must be the ISP. I cant even ping our server from the affected user's machines. This is a screenshot from the log.
Hi @KLAW
If the distant end is doing something to block that type of connection, they'll either need to unblock it, or you'll need to connect a different way.
Considering that it is usually pretty difficult to track down whom is blocking things (I've been on plenty of calls with ISPs where they will claim they're doing nothing, get put on hold, and the problem will magically vanish, and they'll claim they didn't do anything) it may simply be easier to try one of the other VPN types.
-James Carson
WatchGuard Customer Support