SSL login fails

graemeichfgraemeichf
in Firebox - VPN Mobile User

On a windows 11 laptop, I have installed Mobile VPN with SSL and it all works fine until windows does an update. Then when logging in, it goes through its connection routine and then returns to the login screen. The only way I can rectify this problem is by re-installing the VPN software. But now it has happened on a laptop of a user that lives 300 miles away so that is not going to be an option if this happens after a windows update regularly. Any help would be appreciated

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @graemeichf

    I'd suggest creating a support case so that our team can look at your logs when this happens, and see what the problem could potentially be. You can do this by pressing the support center link at the top right of this page.

    -James Carson
    WatchGuard Customer Support

  • graemeichfgraemeichf

    Done, thank you

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