Activate Issue

jfaz11jfaz11
in Firebox - Other

I'm not sure how to get around this but trying to activate new FW and when I try to enter a friendly name I keep getting a change summary error: An unexpected error occurred. Try again later. I have tired multi different things and still have the same issue

Comments

  • Bruce_BriggsBruce_Briggs

    Not sure of the cause of your issue.
    However, after your device has been activated, you can rename it on the support site.

    Under Manage Your Products, select See All, then Network Security -> VIEW PRODUCTS
    Select the 3 vertical dots at the end of the device -> RENAME DEVICE

  • james.carsonjames.carson Moderator, WatchGuard Representative

    @jfaz11
    My apologies that you're running into that issue.
    If it continues, please open a support case by clicking the support center link at the top of this page. When you make a case, choose customer care, and please include the serial number of the firewall that you can't change.

    -James Carson
    WatchGuard Customer Support

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