Signature update failed

LewisAofM

Hi - for the Gateway Antivirus signatures, I tried to update them through WSM and I am getting "The signature update failed: An error occurred when downloading the signature file (9)". Any ideas? Running an M290 on v12.10.4.B702217 with FSM version 12.10.4-B699520. Right now it shows the installed version is 20241021.345 and I am trying to update to 20241024.445.

Thanks.

Lewis.

LewisAofM

I see this in the log:
2024-10-24 11:48:50 sigd Manual GAV update started msg_id="2E02-0065" Event
2024-10-24 11:48:51 sigd download_file_simple: file='/sigs/tmp/aitok.cvd' shasum value mismatch Debug
2024-10-24 11:48:51 sigd sigd_download_file_cb: fail to download file='aitok.cvd' from url='http://cdn.watchguard.com/svcs2/svcactive/payload/bitdefender/202410240445/av_plugins_arm_64_full/aitok.cvd' Debug
2024-10-24 11:48:51 sigd fail to download AV plugin file Debug
2024-10-24 11:48:51 sigd Manual GAV update for version (20241024.445) failed (Failed to download signature file from server) msg_id="2E02-0067" Event

LewisAofM

Ok well a new version 20241024.745 was just posted and that downloaded fine.

james.carson

Hi Lewis,

Thanks for the info -- It looks like the system was in the process of moving over to a new signature set.

I would suggest turning on automatic updates for your subscription services if you haven't already -- the firewall will automatically check and download the signatures for you.

See:
https://www.watchguard.com/help/docs/help-center/en-US/content/en-US/Fireware/services/gateway_av/av_config_update_server_c.html