Unable to unistall EPDR, Request 2FA code but it is not enabled.

ApoyoGestion_TPFE
ApoyoGestion_TPFE
in WatchGuard EPDR/EDR/EPP

Some sensors ask a 2FA code to unistall the EPDR, but we have not enabled 2FA. Occurs on machines without connection to the console. How can we remove EPDR?

Comments

  • David_Carro
    David_Carro WatchGuard Representative
    edited October 2024

    Dear @ApoyoGestion_TPFE :

    If you do have access to the online console where these devices are added:
    Access the online console.
    Click on the Settings Tab.
    On the left hand side, select Per Computer Settings
    Select the Default Profile Setting.
    Expand Security against Unauthorised Protection Tampering
    There you will see the default password. That one will be in full view.
    Try it.

    If that does not work or you do not have access to the online console, Please open a ticket with our technical support department by sending a mail to your preferred language.
    support@watchguard.com
    soporte@watchguard.com

    David

    David Carro | Technical support
    WatchGuard Technologies, Inc. | www.watchguard.com

  • ApoyoGestion_TPFE
    ApoyoGestion_TPFE

    Thank you David, the 2FA code is requested instead of the password. I will contact with the support team.

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