DNSWatch Down Again

HN13HN13
in DNSWatch - General

Hello together,

this morning DNSWatch stopped working again for us. No internet for whole company..
On watchguard status page everything is shown green. I´ll disable this service now an neveruse it again. It´s to risky. Maybe Cisco has better service. Annoying.

Best regards

Hendrik

Comments

  • james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @HN13
    I don't have any reports of DNSWatch being down in any region for the last 24 hours. If you'd like to open a support case, we'd be happy to look at what might be happening -- but with the limited information I have here in the forums, I have no way to help you.

    If you have an existing case open, if you can reply here with it, I can make sure it's with the correct team to help.

    -James Carson
    WatchGuard Customer Support

  • HN13HN13
    edited October 23

    Hello Mr. Carson, i openened a ticket on this issue. Case is 02138371. I am happy to hear from you but i hope you could unterstand that i cannot reactivate the service until it´s safe stable for our company.

    Best regards

  • HN13HN13

    Hello,

    you had an issue...look at status page. Yesterday and today!

    Oct 23, 2024
    2024-10-23 - EMEA - DNSWatch DNS resolution issues
    resolved - During this morning our teams have detected some issues with one of our DNS server resolvers. The issue was identified and a fix was already implemented. The service is operating normally at this time. We apologize for any impact this event has had on you or your customers.

    Oct 23 2024, 07:24 UTC

    Oct 22, 2024
    2024-10-22 - EMEA - DNSWatch DNS resolution issues
    resolved - During this early morning our teams have detected some issues with one of our DNS server resolvers. The issue was identified and a fix was already implemented. The service is operating normally at this time. We apologize for any impact this event has had on you or your customers.

    Oct 22 2024, 08:03 UTC

    I do not want to use it again unless your sevice is not more stable or failsafe.
    Sorry.

    Best regards

    Hendrik

  • Bruce_BriggsBruce_Briggs
    edited October 23

    For others with DNSWatch issues:
    Regionally provided services, such as DNSWatch, you need to click on your region, such as European Region, and then look for any current or historical status.

    The above DNSWatch info shown by HN13 is currently down a good ways in the European Region status list. Keep scrolling until you see it.

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