Firebox account?

Greg_Gilbraith

We need a replacement but the Firebox is registered to my old IT guy. How do I get access so I can open a ticket for my own device?

i set up an account but when I try to register it I get an error about it already being activated.

Greg_Gilbraith

Thanks Eugene - FYI when I called they had me follow the steps in this article. https://watchguardsupport.secure.force.com/publicKB?type=KBArticle&SFDCID=kA2F00000000L3pKAE&lang=en_US

Samir

I had to do a transfer of ownership before and it is pretty painless once you know the procedure.

Eugene_

Hello Greg,

This can be a common account issue and is something that will have to be handled by one of your Customer Care agents. I would highly recommend giving one our agents a call to resolve this at 1.877.232.3531 option 1.

Cheers,

Eugene Torre | Support Engineer

greggmh123

@Samir said:
I had to do a transfer of ownership before and it is pretty painless once you know the procedure.

I think this post was a sample for the new forum. Greg Gilbraith works for WatchGuard. One would HOPE he knew the answer!