Cannot login to Dimension

WGM

Hi,
v2.2.1 We cannot login to dimension via https:. the static ip address does not work. when login into linux, it shows "7 updates could not be installed automatically", also when typing ifconfig it shows inet: 127.0.0.1 netmask 255.0.0.0 how can we access to the original static ip address that was assigned?

CWR

Do you have a backup from before the 1st July as a known issue is breaking the ethernet interface
https://portal.watchguard.com/wgknowledgebase?type=Known Issues&SFDCID=kA1Vr0000003ojRKAQ&lang=en_US

WGM

Hi CWR, Thanks for the reply.

Bruce_Briggs

You can move the old Dimension database to the new instance of Dimension.

Move the Dimension Database to a new Dimension Server
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/dimension/database_move_d.html

Be sure to block TCP port 80 Internet access from the new Dimension Server, as indicated in the above Known Issue link

WGM

Thanks Bruce!

Bruce_Briggs

Dimension v2.2.2 Update 1 is now out.

"This release addresses a Dimension connection issue to interface eth0 after a reboot or IP address change."

WGM

Thanks Bruce!