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Watchguard Cloud - MSP

Hello,

I am trying to glean some insight as to how our MSP, who is not a reseller, would provide us access to Watchguard Cloud to be able to see our data for our fireboxes? Do they need to have their account setup a specific way? How do they add us so that we can see only our Fireboxes, and not anybody else's? The fireboxes have been added to their account. I just want to make sure that I am asking them for the correct thing if they have their account setup correctly.

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    james.carsonjames.carson Moderator, WatchGuard Representative

    Hi @HolyGuacamole
    I'm not sure how exactly they have their account set up -- if they're just set up as a normal account, they should be able to add an account for you that allows you to be an operator for the fireboxes you bought/lease/whatever from them. Most resellers that do this will do so via folders.

    I would suggest they speak with their WatchGuard sales team, as their account can be moved to a service provider account, which can do this:

    (Manage WatchGuard Cloud Operators)
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/WG-Cloud/operators_about.html

    -James Carson
    WatchGuard Customer Support

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    @james.carson said:
    Hi @HolyGuacamole
    I'm not sure how exactly they have their account set up -- if they're just set up as a normal account, they should be able to add an account for you that allows you to be an operator for the fireboxes you bought/lease/whatever from them. Most resellers that do this will do so via folders.

    I would suggest they speak with their WatchGuard sales team, as their account can be moved to a service provider account, which can do this:

    (Manage WatchGuard Cloud Operators)
    https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/WG-Cloud/operators_about.html

    Thank you. I had them reach out. Hopefully we will be able to get this taken care of.

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