SSL VPN Authentification Failed: Invalid credentials

SUKSUK
in Firebox - VPN Mobile User

Hello,

Since this morning I have had the problem that I can no longer connect via SSL VPN. I always get the following message: "SSLVPN authentication failed) Could not download the configuration from the server..."
If I try to connect directly to the Watchguard via:
IPAddress:4443/sslvpn.html the message appears:
"Authentication Failed: Invalid Credentilas"
I have already restarted the firewall and I have also activated and deactivated the Mobile VPN / SSL service. No change.

Yesterday everything worked perfectly and we did not change any configuration.

What could I do?

Thanks in advance

Comments

  • SUKSUK

    For your information:
    The users are part of the Firebox DB.

  • Bruce_BriggsBruce_Briggs

    You can turn on diagnostic logging for SSLVPN and/or for authentication which may show something to help:

    . WSM Policy Manager: Setup -> Logging -> Diagnostic Log Level -> VPN -> SSL
    Set the slider to Information or higher
    . Web UI: System -> Diagnostic Log -> VPN -> SSL.
    Click the down arrow and select Information

    . Policy Manager: Setup -> Logging -> Diagnostic Log Level -> Authentication
    Set the slider to Information or higher
    . Web UI: System -> Diagnostic Log -> Authentication

    Note that user ID & password are case sensitive.

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