SSL VPN Authentification Failed: Invalid credentials
Hello,
Since this morning I have had the problem that I can no longer connect via SSL VPN. I always get the following message: "SSLVPN authentication failed) Could not download the configuration from the server..."
If I try to connect directly to the Watchguard via:
IPAddress:4443/sslvpn.html the message appears:
"Authentication Failed: Invalid Credentilas"
I have already restarted the firewall and I have also activated and deactivated the Mobile VPN / SSL service. No change.
Yesterday everything worked perfectly and we did not change any configuration.
What could I do?
Thanks in advance
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For your information:
The users are part of the Firebox DB.
You can turn on diagnostic logging for SSLVPN and/or for authentication which may show something to help:
. WSM Policy Manager: Setup -> Logging -> Diagnostic Log Level -> VPN -> SSL
Set the slider to Information or higher
. Web UI: System -> Diagnostic Log -> VPN -> SSL.
Click the down arrow and select Information
. Policy Manager: Setup -> Logging -> Diagnostic Log Level -> Authentication
Set the slider to Information or higher
. Web UI: System -> Diagnostic Log -> Authentication
Note that user ID & password are case sensitive.