ICMP policy?

Hi,
I'm trying to fault-find a problem where my Citrix connection from an iGel laptop keeps freezing.
The only think that I've currently identified as being denied is

_2023-07-06 17:57:04 **Deny **172.16.0.11 172.16.0.1 icmp Ether-2-DMZ-Work Firebox **Denied 84 64 **(Unhandled Internal Packet-00) proc_id="firewall" rc="101" msg_id="3000-0148" Traffic_

How do I create a rule to handle this ICMP traffic?

Thanks.
David

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