Firebox T20 no longer boot

Florent_Guillot

Hello,

Following a power cut in the bay, we have a Firebox T20 that no longer boots. The Failover/Status/Attn/Mode/Power LEDs remain permanently lit.
If I connect to the console, I get to U-Boot and can't do anything else:

Would you have an idea how to get the Firebox working again, please?

Regards,

Florent

james.carson

@Florent_Guillot You can try resetting your firewall

(Reset a Firebox)
https://www.watchguard.com/help/docs/help-center/en-US/Content/en-US/Fireware/backup_upgrade_recovery/recovery_procedures_c.html

If that does not work, I would suggest contacting support via a support case to start an RMA.