WatchGuard Cloud Notification: Gateway is unreachable by the AuthPoint Service

SpiroSpiro
in AuthPoint - General

Hi all

I keep getting this error reported by my WatchGuard that

WatchGuard Cloud Notification: Gateway is unreachable by the AuthPoint Service

However the service is working and I am able to authenticate without issue. I would
Get this notification multiple times daily.

It appears to occur more often when I am doing off site backups (ie high bandwidth use) but also occurs with everything idle and over night.

Any ideas?

Answers

  • james.carsonjames.carson Moderator, WatchGuard Representative

    @Spiro

    The first thing I'd suggest doing is making sure you're on the latest version of the AuthPoint gateway.

    The next thing to check are the logs for the gateway. They're in C:\ProgramData\WatchGuard\AuthPoint\logs
    You'll want to look at the gateway application.log file. Info there may help determine what the issue is.

    Failing the above, creating a support case will get you a support representative that can go through the logs with you to determine what the issue might be.

    -James Carson
    WatchGuard Customer Support

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