Unable to login
Hi,
When I login to Watchguard.com it accepts my name and pasword and then just says:
How do I get help to resolve this please?
Thanks
0
Sign In to comment.
Hi,
When I login to Watchguard.com it accepts my name and pasword and then just says:
How do I get help to resolve this please?
Thanks
Comments
Can you log in successfully using this link?
https://portal.watchguard.com
Hi Bruce,
I get the same thing. Maybe the URL it leads me to too gives a clue?
https://portal.watchguard.com/_nc_external/identity/saml/SamlError?ErrorCode=5&ErrorDescription=Unable+to+create+user&ErrorDetails=REQUIRED_FIELD_MISSING+Username+Last+Name+Email+Alias+Profile+Api+Exception:+Required+fields+are+missing:+[Username,+Last+Name,+Email,+Alias,+Profile]
I have tried 4 browsers and 2 PC's and get the same issue?
Thanks
Dave
Hi @DaveB
If you're running into an issue with your WatchGuard account, please call the number closest to you and select the option for customer care.
https://www.watchguard.com/wgrd-support/support-by-phone/all
You can also email support [at] watchguard [dot] com
-James Carson
WatchGuard Customer Support
Thanks Guys
Follow James’ recommendation above