Unable to login

DaveB

Hi,

When I login to Watchguard.com it accepts my name and pasword and then just says:

How do I get help to resolve this please?

Thanks

Bruce_Briggs

Can you log in successfully using this link?

https://portal.watchguard.com

DaveB

Hi Bruce,

I get the same thing. Maybe the URL it leads me to too gives a clue?

https://portal.watchguard.com/_nc_external/identity/saml/SamlError?ErrorCode=5&ErrorDescription=Unable+to+create+user&ErrorDetails=REQUIRED_FIELD_MISSING+Username+Last+Name+Email+Alias+Profile+Api+Exception:+Required+fields+are+missing:+[Username,+Last+Name,+Email,+Alias,+Profile]

I have tried 4 browsers and 2 PC's and get the same issue?

Thanks

Dave

james.carson

Hi @DaveB

If you're running into an issue with your WatchGuard account, please call the number closest to you and select the option for customer care.

https://www.watchguard.com/wgrd-support/support-by-phone/all

You can also email support [at] watchguard [dot] com

DaveB

Thanks Guys

Bruce_Briggs

Follow James’ recommendation above